/* ============================================
   SECUREVERIFY — CONTACT PAGE STYLES
   ============================================ */

/* ---- CONTACT HERO ---- */
.contact-hero {
    position: relative;
    background: linear-gradient(135deg, #0A2540 0%, #1B3A5C 50%, #0D2F4F 100%);
    overflow: hidden;
    padding-bottom: 60px;
}

.contact-hero-particles {
    position: absolute;
    top: 0; left: 0;
    width: 100%; height: 100%;
    overflow: hidden;
    z-index: 0;
}

.contact-hero-particles .particle {
    position: absolute;
    width: 4px; height: 4px;
    border-radius: 50%;
    background: rgba(212, 168, 67, .3);
    animation: float-particle linear infinite;
}

.contact-hero-overlay {
    position: absolute;
    top: 0; left: 0;
    width: 100%; height: 100%;
    background:
        radial-gradient(ellipse at 25% 50%, rgba(212, 168, 67, .06) 0%, transparent 50%),
        radial-gradient(ellipse at 75% 30%, rgba(37, 99, 235, .06) 0%, transparent 50%);
    z-index: 0;
}

.contact-hero-bg-image {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background-image: url('https://images.pexels.com/photos/8867374/pexels-photo-8867374.jpeg');
    background-size: cover;
    background-position: center;
    opacity: 0.12;
    z-index: 0;
}

.contact-hero .container { z-index: 2; }

.contact-hero-title {
    font-size: 3rem;
    font-weight: 900;
    color: var(--white);
    line-height: 1.15;
    font-family: 'Playfair Display', serif;
}

.contact-hero-subtitle {
    font-size: 1.1rem;
    color: rgba(255, 255, 255, .65);
    max-width: 600px;
    margin: 1rem auto 0;
    line-height: 1.8;
}

.hero-quick-links .btn { border-radius: 50px; font-weight: 600; }

/* Breadcrumb (reuse from about) */
.breadcrumb-custom {
    background: rgba(255, 255, 255, .08);
    border: 1px solid rgba(255, 255, 255, .1);
    border-radius: 50px;
    padding: 8px 20px;
    margin-bottom: 0;
}
.breadcrumb-custom .breadcrumb-item a {
    color: var(--gold);
    font-size: .85rem;
}
.breadcrumb-custom .breadcrumb-item.active {
    color: rgba(255, 255, 255, .7);
    font-size: .85rem;
}
.breadcrumb-custom .breadcrumb-item + .breadcrumb-item::before {
    color: rgba(255, 255, 255, .3);
}

/* Wave */
.wave-separator {
    position: absolute;
    bottom: -1px; left: 0;
    width: 100%;
    z-index: 3;
}
.wave-separator svg {
    display: block;
    width: 100%;
    height: 60px;
}

/* ============================================
   QUICK CONTACT CARDS
   ============================================ */

.quick-card {
    background: var(--white);
    border-radius: var(--radius-lg);
    padding: 30px 24px;
    text-align: center;
    box-shadow: var(--shadow-md);
    border: 1px solid var(--gray-200);
    transition: var(--transition);
    display: flex;
    flex-direction: column;
}

.quick-card:hover {
    transform: translateY(-8px);
    box-shadow: var(--shadow-xl);
}

.quick-icon {
    width: 64px; height: 64px;
    margin: 0 auto 16px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    font-size: 1.5rem;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--white);
    position: relative;
}

.quick-icon.icon-blue   { background: linear-gradient(135deg, var(--blue), var(--blue-light)); }
.quick-icon.icon-green  { background: linear-gradient(135deg, var(--green), #059669); }
.quick-icon.icon-purple { background: linear-gradient(135deg, var(--purple), #6D28D9); }

.quick-icon-pulse {
    position: absolute;
    top: 50%; left: 50%;
    transform: translate(-50%, -50%);
    width: 64px; height: 64px;
    border-radius: 50%;
    border: 2px solid var(--gold);
    animation: quick-pulse 2s ease-out infinite;
}

@keyframes quick-pulse {
    0%   { width: 64px; height: 64px; opacity: .6; }
    100% { width: 100px; height: 100px; opacity: 0; }
}

.quick-card h5 {
    font-size: 1.1rem;
    margin-bottom: 6px;
}

.quick-card > p {
    font-size: .85rem;
    color: var(--gray-500);
    margin-bottom: 16px;
}

.quick-detail {
    padding: 8px 0;
    border-bottom: 1px solid var(--gray-100);
}

.quick-detail:last-of-type { border-bottom: none; }

.quick-detail a {
    font-weight: 600;
    color: var(--primary);
    display: block;
    font-size: .9rem;
}

.quick-detail a:hover { color: var(--gold); }

.quick-detail address {
    font-size: .85rem;
    color: var(--gray-700);
    font-style: normal;
    line-height: 1.6;
}

.detail-label {
    font-size: .72rem;
    color: var(--gray-500);
    text-transform: uppercase;
    letter-spacing: .5px;
}

.quick-availability {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    margin-top: 12px;
    font-size: .82rem;
    color: var(--gray-500);
}

.avail-dot {
    width: 10px; height: 10px;
    border-radius: 50%;
    background: var(--gray-300);
    display: inline-block;
}

.avail-dot.online {
    background: var(--green);
    box-shadow: 0 0 0 3px rgba(16, 185, 129, .2);
    animation: blink-dot 2s ease-in-out infinite;
}

.avail-dot.offline { background: var(--red); }

@keyframes blink-dot {
    0%, 100% { opacity: 1; }
    50%      { opacity: .4; }
}

/* Hours List */
.hours-list { text-align: left; }

.hours-item {
    display: flex;
    justify-content: space-between;
    padding: 6px 0;
    font-size: .85rem;
    border-bottom: 1px solid var(--gray-100);
}

.hours-item:last-child { border-bottom: none; }
.hours-item span { color: var(--gray-500); }
.hours-item strong { color: var(--primary); font-size: .82rem; }
.hours-item.closed strong { color: var(--red); }

/* ============================================
   MULTI-STEP CONTACT FORM
   ============================================ */

.contact-form-wrapper {
    background: var(--white);
    border-radius: var(--radius-lg);
    padding: 40px;
    box-shadow: var(--shadow-lg);
    border: 1px solid var(--gray-200);
}

/* Form Type Selector */
.type-options {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}

.type-option {
    flex: 1;
    min-width: 130px;
    padding: 14px 16px;
    border: 2px solid var(--gray-200);
    border-radius: var(--radius);
    text-align: center;
    cursor: pointer;
    transition: var(--transition);
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 6px;
}

.type-option i {
    font-size: 1.3rem;
    color: var(--gray-500);
    transition: var(--transition);
}

.type-option span {
    font-size: .78rem;
    font-weight: 600;
    color: var(--gray-700);
}

.type-option:hover {
    border-color: var(--gold);
    background: rgba(212, 168, 67, .04);
}

.type-option:hover i { color: var(--gold); }

.type-option.active {
    border-color: var(--gold);
    background: rgba(212, 168, 67, .08);
    box-shadow: 0 0 0 3px rgba(212, 168, 67, .15);
}

.type-option.active i { color: var(--gold-dark); }

/* Progress Steps */
.form-progress {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0;
}

.progress-step {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 6px;
    min-width: 80px;
}

.step-circle {
    width: 36px; height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--gray-200);
    color: var(--gray-500);
    font-weight: 700;
    font-size: .85rem;
    transition: var(--transition);
}

.progress-step.active .step-circle {
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--white);
    box-shadow: 0 4px 12px rgba(212, 168, 67, .3);
}

.progress-step.completed .step-circle {
    background: var(--green);
    color: var(--white);
}

.progress-step span {
    font-size: .72rem;
    color: var(--gray-500);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: .5px;
}

.progress-step.active span { color: var(--gold-dark); }
.progress-step.completed span { color: var(--green); }

.progress-line {
    flex: 1;
    height: 3px;
    background: var(--gray-200);
    border-radius: 3px;
    margin: 0 8px;
    margin-bottom: 20px;
    position: relative;
    max-width: 120px;
}

.progress-line-fill {
    position: absolute;
    top: 0; left: 0;
    height: 100%;
    width: 0;
    background: var(--gold);
    border-radius: 3px;
    transition: width .5s ease;
}

/* Form Step */
.form-step { animation: fadeSlideIn .4s ease; }

@keyframes fadeSlideIn {
    from { opacity: 0; transform: translateX(20px); }
    to   { opacity: 1; transform: translateX(0); }
}

.step-title {
    font-size: 1.1rem;
    padding-bottom: 12px;
    border-bottom: 2px solid var(--gray-100);
    margin-bottom: 20px;
}

.step-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding-top: 16px;
    border-top: 1px solid var(--gray-100);
}

/* Input Styling */
.input-group-custom .input-group-text {
    background: var(--gray-50);
    border-color: var(--gray-200);
    color: var(--gray-500);
    border-radius: 10px 0 0 10px;
}

.input-group-custom .form-control,
.input-group-custom .form-select {
    border-color: var(--gray-200);
    border-radius: 0 10px 10px 0;
}

.input-group-custom .form-control:focus,
.input-group-custom .form-select:focus {
    border-color: var(--gold);
    box-shadow: 0 0 0 3px rgba(212, 168, 67, .15);
}

.country-code {
    font-weight: 600;
    color: var(--primary) !important;
    background: var(--gray-50) !important;
    border-left: none;
    border-right: none;
    padding-left: 4px;
    padding-right: 8px;
}

.form-label {
    font-weight: 600;
    font-size: .85rem;
    color: var(--primary);
}

.form-control,
.form-select {
    border-radius: 10px;
    padding: 10px 14px;
    border-color: var(--gray-200);
    font-size: .9rem;
}

.form-control:focus,
.form-select:focus {
    border-color: var(--gold);
    box-shadow: 0 0 0 3px rgba(212, 168, 67, .15);
}

/* Character Counter */
.char-counter {
    text-align: right;
    font-size: .75rem;
    color: var(--gray-500);
    margin-top: 4px;
}

/* Captcha */
.captcha-box {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 16px;
    background: var(--gray-50);
    border-radius: var(--radius);
    border: 1px solid var(--gray-200);
    flex-wrap: wrap;
}

.captcha-question {
    font-weight: 600;
    font-size: .9rem;
    color: var(--primary);
}

/* Success State */
.success-container { animation: fadeSlideIn .5s ease; }

.success-icon {
    width: 80px; height: 80px;
    margin: 0 auto;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--green), #059669);
    color: var(--white);
    font-size: 2rem;
    position: relative;
}

.success-ring {
    position: absolute;
    top: 50%; left: 50%;
    transform: translate(-50%, -50%);
    width: 80px; height: 80px;
    border-radius: 50%;
    border: 3px solid var(--green);
    animation: success-pulse 2s ease-out infinite;
}

@keyframes success-pulse {
    0%   { width: 80px; height: 80px; opacity: .6; }
    100% { width: 140px; height: 140px; opacity: 0; }
}

.success-details {
    max-width: 400px;
    margin: 24px auto 0;
    background: var(--gray-50);
    border-radius: var(--radius);
    padding: 16px;
}

.success-detail-row {
    display: flex;
    justify-content: space-between;
    padding: 8px 0;
    font-size: .88rem;
    border-bottom: 1px solid var(--gray-200);
}

.success-detail-row:last-child { border-bottom: none; }

/* ============================================
   OFFICE CARDS
   ============================================ */

.office-card {
    background: var(--white);
    border-radius: var(--radius-lg);
    padding: 30px;
    box-shadow: var(--shadow-md);
    border: 1px solid var(--gray-200);
    transition: var(--transition);
    display: flex;
    flex-direction: column;
    position: relative;
    overflow: hidden;
}

.office-card:hover {
    transform: translateY(-6px);
    box-shadow: var(--shadow-xl);
}

.office-main {
    border-color: var(--gold);
    border-width: 2px;
}

.office-main::before {
    content: '';
    position: absolute;
    top: 0; left: 0;
    width: 100%; height: 4px;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
}

.office-badge {
    position: absolute;
    top: 12px; right: 12px;
    padding: 4px 12px;
    background: rgba(212, 168, 67, .1);
    color: var(--gold-dark);
    border-radius: 50px;
    font-size: .72rem;
    font-weight: 600;
}

.office-icon {
    width: 50px; height: 50px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 12px;
    background: rgba(10, 37, 64, .08);
    color: var(--primary);
    font-size: 1.3rem;
    margin-bottom: 16px;
}

.office-card h5 {
    font-size: 1.1rem;
    margin-bottom: 10px;
}

.office-address {
    font-size: .88rem;
    color: var(--gray-500);
    line-height: 1.6;
    margin-bottom: 16px;
}

.office-contacts { margin-bottom: 8px; }

.office-contact-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 6px 0;
    font-size: .85rem;
}

.office-contact-item i {
    color: var(--gold);
    width: 16px;
    text-align: center;
}

.office-contact-item a {
    color: var(--gray-700);
}

.office-contact-item a:hover { color: var(--gold); }

.office-contact-item span {
    color: var(--gray-500);
}

/* ============================================
   MAP SECTION
   ============================================ */

.map-section { position: relative; }

.map-wrapper {
    position: relative;
    height: 400px;
    overflow: hidden;
}

.map-overlay-info {
    position: absolute;
    top: 20px; left: 20px;
    z-index: 10;
}

.map-info-card {
    background: var(--white);
    border-radius: var(--radius);
    padding: 20px;
    box-shadow: var(--shadow-lg);
    max-width: 280px;
}

.map-info-card h5 { font-size: 1rem; margin-bottom: 6px; }
.map-info-card p { font-size: .85rem; color: var(--gray-500); margin-bottom: 12px; }

/* Map Placeholder */
.map-placeholder {
    width: 100%; height: 100%;
    background: linear-gradient(135deg, #E8F0FE, #F0F4F8);
    position: relative;
    overflow: hidden;
}

.map-grid {
    width: 100%; height: 100%;
    position: relative;
}

.map-pin {
    position: absolute;
    top: 45%; left: 55%;
    transform: translate(-50%, -100%);
    font-size: 2.5rem;
    color: var(--red);
    z-index: 5;
    animation: bounce-pin 2s ease-in-out infinite;
}

@keyframes bounce-pin {
    0%, 100% { transform: translate(-50%, -100%); }
    50%      { transform: translate(-50%, -110%); }
}

.pin-pulse {
    position: absolute;
    bottom: -5px; left: 50%;
    transform: translateX(-50%);
    width: 12px; height: 12px;
    border-radius: 50%;
    background: var(--red);
    animation: pin-pulse 2s ease-out infinite;
}

@keyframes pin-pulse {
    0%   { width: 12px; height: 12px; opacity: .6; }
    100% { width: 40px; height: 40px; opacity: 0; }
}

.map-label {
    position: absolute;
    top: 45%; left: 55%;
    transform: translate(-50%, 10px);
    background: var(--primary);
    color: var(--white);
    padding: 4px 12px;
    border-radius: 4px;
    font-size: .75rem;
    font-weight: 600;
    z-index: 5;
    white-space: nowrap;
}

.map-road {
    position: absolute;
    background: rgba(0, 0, 0, .08);
    border-radius: 2px;
}

.map-road.road-1 { top: 40%; left: 0; width: 100%; height: 3px; }
.map-road.road-2 { top: 0; left: 50%; width: 3px; height: 100%; }
.map-road.road-3 { top: 65%; left: 20%; width: 60%; height: 2px; transform: rotate(-15deg); }

.map-block {
    position: absolute;
    background: rgba(10, 37, 64, .06);
    border-radius: 4px;
}

.map-block.block-1 { top: 15%; left: 10%; width: 80px; height: 50px; }
.map-block.block-2 { top: 20%; left: 70%; width: 100px; height: 60px; }
.map-block.block-3 { top: 55%; left: 15%; width: 60px; height: 40px; }
.map-block.block-4 { top: 60%; left: 75%; width: 70px; height: 50px; }
.map-block.block-5 { top: 75%; left: 40%; width: 90px; height: 45px; }
.map-block.block-6 { top: 10%; left: 40%; width: 50px; height: 30px; }

/* ============================================
   SUPPORT CENTER
   ============================================ */

.support-card {
    background: var(--white);
    border-radius: var(--radius-lg);
    padding: 30px;
    box-shadow: var(--shadow-md);
    border: 1px solid var(--gray-200);
    transition: var(--transition);
    display: flex;
    flex-direction: column;
}

.support-card:hover {
    transform: translateY(-5px);
    box-shadow: var(--shadow-xl);
}

.support-icon {
    width: 56px; height: 56px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 14px;
    font-size: 1.4rem;
    margin-bottom: 16px;
    background: rgba(212, 168, 67, .1);
    color: var(--gold);
}

.support-icon.icon-green  { background: rgba(16, 185, 129, .1); color: var(--green); }
.support-icon.icon-purple { background: rgba(124, 58, 237, .1); color: var(--purple); }

.support-card h5 { font-size: 1.1rem; margin-bottom: 8px; }
.support-card > p { font-size: .88rem; color: var(--gray-500); }

.support-links {
    list-style: none;
    padding: 0;
    margin: 16px 0;
    flex-grow: 1;
}

.support-links li {
    padding: 6px 0;
    border-bottom: 1px solid var(--gray-100);
}

.support-links li:last-child { border-bottom: none; }

.support-links a {
    font-size: .85rem;
    color: var(--gray-700);
    display: flex;
    align-items: center;
    gap: 8px;
}

.support-links a i { font-size: .6rem; color: var(--gold); }
.support-links a:hover { color: var(--gold); padding-left: 4px; }

/* Chat Preview */
.chat-preview {
    margin: 16px 0;
    flex-grow: 1;
}

.chat-bubble {
    padding: 10px 14px;
    border-radius: 12px;
    margin-bottom: 8px;
    font-size: .82rem;
    max-width: 85%;
    line-height: 1.5;
}

.chat-bubble.agent {
    background: var(--gray-100);
    border-bottom-left-radius: 4px;
}

.chat-bubble.user {
    background: linear-gradient(135deg, var(--blue), var(--blue-light));
    color: var(--white);
    margin-left: auto;
    border-bottom-right-radius: 4px;
}

.chat-bubble .chat-name {
    display: block;
    font-size: .7rem;
    font-weight: 700;
    color: var(--primary);
    margin-bottom: 2px;
}

/* Ticket Stats */
.ticket-stats {
    display: flex;
    gap: 12px;
    margin: 16px 0;
    flex-grow: 1;
}

.ticket-stat {
    flex: 1;
    text-align: center;
    padding: 12px 8px;
    background: var(--gray-50);
    border-radius: var(--radius);
}

.ticket-stat strong {
    display: block;
    font-size: .9rem;
    color: var(--primary);
}

.ticket-stat span {
    font-size: .7rem;
    color: var(--gray-500);
}

/* Quick Help Cards */
.quick-help-card {
    background: var(--white);
    border-radius: var(--radius);
    padding: 24px;
    text-align: center;
    border: 1px solid var(--gray-200);
    transition: var(--transition);
    cursor: pointer;
}

.quick-help-card:hover {
    border-color: var(--gold);
    transform: translateY(-4px);
    box-shadow: var(--shadow-md);
}

.quick-help-card i {
    font-size: 1.5rem;
    color: var(--gold);
    margin-bottom: 10px;
}

.quick-help-card h6 {
    font-size: .9rem;
    margin-bottom: 4px;
}

.quick-help-card p {
    font-size: .78rem;
    color: var(--gray-500);
    margin-bottom: 0;
}

/* ============================================
   SOCIAL MEDIA CARDS
   ============================================ */

.social-card {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 30px 16px;
    background: var(--white);
    border-radius: var(--radius-lg);
    border: 1px solid var(--gray-200);
    box-shadow: var(--shadow);
    transition: var(--transition);
    text-decoration: none;
    text-align: center;
}

.social-card:hover {
    transform: translateY(-8px);
    box-shadow: var(--shadow-xl);
    border-color: var(--social-color);
}

.social-card:hover i {
    background: var(--social-color);
    color: var(--white);
}

.social-card i {
    width: 56px; height: 56px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    font-size: 1.4rem;
    margin-bottom: 12px;
    background: var(--gray-100);
    color: var(--gray-700);
    transition: var(--transition);
}

.social-card h6 {
    font-size: .9rem;
    margin-bottom: 4px;
    color: var(--primary);
}

.social-card span {
    font-size: .75rem;
    color: var(--gray-500);
}

/* ============================================
   NEWSLETTER SECTION
   ============================================ */

.newsletter-section { background: var(--off-white); }

.newsletter-card {
    background: linear-gradient(135deg, #0A2540, #1B3A5C);
    border-radius: var(--radius-lg);
    padding: 50px;
    position: relative;
    overflow: hidden;
}

.newsletter-card::before {
    content: '';
    position: absolute;
    top: -40%; right: -15%;
    width: 350px; height: 350px;
    border-radius: 50%;
    background: rgba(212, 168, 67, .06);
}

.newsletter-icon {
    font-size: 2.5rem;
    color: var(--gold);
    margin-bottom: 16px;
}

.newsletter-card h3 {
    color: var(--white);
    font-size: 1.6rem;
    font-family: 'Playfair Display', serif;
}

.newsletter-card p {
    color: rgba(255, 255, 255, .6);
    font-size: .9rem;
}

.newsletter-input-group .input-group-text {
    background: rgba(255, 255, 255, .1);
    border-color: rgba(255, 255, 255, .15);
    color: var(--gold);
    border-radius: 50px 0 0 50px;
}

.newsletter-input-group .form-control {
    background: rgba(255, 255, 255, .1);
    border-color: rgba(255, 255, 255, .15);
    color: var(--white);
    border-radius: 0;
}

.newsletter-input-group .form-control::placeholder {
    color: rgba(255, 255, 255, .4);
}

.newsletter-input-group .form-control:focus {
    background: rgba(255, 255, 255, .15);
    border-color: var(--gold);
    box-shadow: none;
    color: var(--white);
}

.newsletter-input-group .btn-gold {
    border-radius: 0 50px 50px 0;
}

.newsletter-terms small {
    color: rgba(255, 255, 255, .4);
    font-size: .78rem;
}

/* ============================================
   TICKET TRACKING MODAL
   ============================================ */

.ticket-result-card {
    background: var(--gray-50);
    border-radius: var(--radius);
    padding: 20px;
    border: 1px solid var(--gray-200);
}

.ticket-result-row {
    display: flex;
    justify-content: space-between;
    padding: 6px 0;
    font-size: .85rem;
    border-bottom: 1px solid var(--gray-100);
}

.ticket-result-row:last-child { border-bottom: none; }
.ticket-result-row span { color: var(--gray-500); }
.ticket-result-row strong { color: var(--primary); }

/* Ticket Progress */
.ticket-progress {
    display: flex;
    align-items: center;
    justify-content: space-between;
    position: relative;
    padding-top: 10px;
}

.ticket-progress::before {
    content: '';
    position: absolute;
    top: 22px; left: 20px; right: 20px;
    height: 3px;
    background: var(--gray-200);
    z-index: 0;
}

.ticket-prog-step {
    display: flex;
    flex-direction: column;
    align-items: center;
    z-index: 1;
}

.tps-dot {
    width: 18px; height: 18px;
    border-radius: 50%;
    background: var(--gray-200);
    margin-bottom: 6px;
    transition: var(--transition);
}

.ticket-prog-step.completed .tps-dot {
    background: var(--green);
}

.ticket-prog-step.active .tps-dot {
    background: var(--blue);
    box-shadow: 0 0 0 4px rgba(37, 99, 235, .2);
    animation: blink-dot 2s ease-in-out infinite;
}

.ticket-prog-step span {
    font-size: .68rem;
    color: var(--gray-500);
    font-weight: 600;
}

.ticket-prog-step.completed span { color: var(--green); }
.ticket-prog-step.active span { color: var(--blue); }

/* ============================================
   LIVE CHAT WIDGET
   ============================================ */

.chat-widget {
    position: fixed;
    bottom: 90px;
    right: 30px;
    width: 370px;
    max-height: 500px;
    background: var(--white);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-xl);
    z-index: 1050;
    display: none;
    flex-direction: column;
    overflow: hidden;
    animation: chatSlideUp .3s ease;
}

.chat-widget.open {
    display: flex;
}

@keyframes chatSlideUp {
    from { opacity: 0; transform: translateY(20px); }
    to   { opacity: 1; transform: translateY(0); }
}

.chat-widget-header {
    background: linear-gradient(135deg, var(--primary), var(--primary-light));
    color: var(--white);
    padding: 16px 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.chat-agent-avatar {
    width: 40px; height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    background: rgba(255, 255, 255, .15);
    color: var(--gold);
    font-size: 1.1rem;
    position: relative;
}

.agent-status-dot {
    position: absolute;
    bottom: 2px; right: 2px;
    width: 10px; height: 10px;
    border-radius: 50%;
    background: var(--green);
    border: 2px solid var(--primary);
}

.chat-close-btn {
    background: rgba(255, 255, 255, .1);
    border: none;
    color: var(--white);
    width: 30px; height: 30px;
    border-radius: 50%;
    cursor: pointer;
    transition: var(--transition);
}

.chat-close-btn:hover { background: rgba(255, 255, 255, .2); }

.chat-widget-body {
    flex: 1;
    padding: 16px;
    overflow-y: auto;
    max-height: 320px;
    background: var(--gray-50);
}

.chat-message {
    display: flex;
    gap: 10px;
    margin-bottom: 14px;
    animation: fadeSlideIn .3s ease;
}

.chat-message.user { flex-direction: row-reverse; }

.chat-msg-avatar {
    width: 32px; height: 32px;
    min-width: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    background: var(--primary);
    color: var(--gold);
    font-size: .8rem;
}

.chat-message.user .chat-msg-avatar {
    background: var(--blue);
    color: var(--white);
}

.chat-msg-content {
    background: var(--white);
    border-radius: 12px 12px 12px 4px;
    padding: 10px 14px;
    box-shadow: var(--shadow);
    max-width: 80%;
}

.chat-message.user .chat-msg-content {
    background: linear-gradient(135deg, var(--blue), var(--blue-light));
    color: var(--white);
    border-radius: 12px 12px 4px 12px;
}

.chat-msg-content strong {
    display: block;
    font-size: .72rem;
    margin-bottom: 4px;
    color: var(--primary);
}

.chat-message.user .chat-msg-content strong { color: rgba(255, 255, 255, .8); }

.chat-msg-content p {
    font-size: .85rem;
    margin-bottom: 4px;
    line-height: 1.5;
}

.chat-msg-content small {
    font-size: .68rem;
    color: var(--gray-500);
}

.chat-message.user .chat-msg-content small { color: rgba(255, 255, 255, .6); }

/* Quick Replies */
.chat-quick-replies {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    padding: 0 4px;
    margin-top: 8px;
}

.chat-quick-replies button {
    padding: 6px 14px;
    border: 1px solid var(--gray-200);
    border-radius: 50px;
    background: var(--white);
    font-size: .75rem;
    font-weight: 500;
    color: var(--primary);
    cursor: pointer;
    transition: var(--transition);
}

.chat-quick-replies button:hover {
    background: var(--gold);
    color: var(--white);
    border-color: var(--gold);
}

.chat-widget-footer {
    padding: 12px 16px;
    border-top: 1px solid var(--gray-200);
    background: var(--white);
}

.chat-widget-footer .form-control {
    border-radius: 50px 0 0 50px;
    font-size: .85rem;
}

.chat-widget-footer .btn {
    border-radius: 0 50px 50px 0;
    padding: 8px 16px;
}

/* Chat Toggle Button */
.chat-toggle-btn {
    position: fixed;
    bottom: 30px;
    right: 30px;
    width: 56px; height: 56px;
    border-radius: 50%;
    border: none;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--white);
    font-size: 1.4rem;
    cursor: pointer;
    z-index: 1050;
    box-shadow: 0 4px 20px rgba(212, 168, 67, .4);
    transition: var(--transition);
    display: flex;
    align-items: center;
    justify-content: center;
}

.chat-toggle-btn:hover {
    transform: scale(1.1);
}

.chat-badge {
    position: absolute;
    top: -4px; right: -4px;
    width: 22px; height: 22px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    background: var(--red);
    color: var(--white);
    font-size: .65rem;
    font-weight: 700;
    animation: blink-dot 2s ease-in-out infinite;
}

/* ============================================
   RESPONSIVE — CONTACT PAGE
   ============================================ */

@media (max-width: 991px) {
    .contact-hero-title { font-size: 2.3rem; }
    .contact-form-wrapper { padding: 28px; }
    .newsletter-card { padding: 35px; }
    .chat-widget { width: 320px; right: 16px; bottom: 80px; }
}

@media (max-width: 767px) {
    .contact-hero-title { font-size: 1.8rem; }
    .contact-hero-subtitle { font-size: .95rem; }
    .type-option { min-width: 100px; padding: 10px 8px; }
    .type-option i { font-size: 1rem; }
    .type-option span { font-size: .7rem; }
    .form-progress { flex-wrap: wrap; gap: 4px; }
    .progress-line { max-width: 60px; }
    .map-wrapper { height: 300px; }
    .newsletter-card { padding: 25px; }
    .chat-widget { width: calc(100% - 32px); right: 16px; }
}

@media (max-width: 575px) {
    .contact-hero-title { font-size: 1.5rem; }
    .hero-quick-links .btn { width: 100%; }
    .contact-form-wrapper { padding: 20px; }
    .step-actions { flex-direction: column; gap: 10px; }
    .step-actions .btn { width: 100%; }
}